Billing, Cancellation & Refund Policy
Effective Date: September 22, 2026
Last Updated: September 22, 2026
This Billing, Cancellation & Refund Policy explains how paid CaseArrange subscriptions are billed, renewed, cancelled, and refunded.
This policy forms part of the CaseArrange Terms of Service.
1. Available Plans
CaseArrange currently offers a Free plan and a paid Pro plan.
The Free plan currently permits one active case.
CaseArrange Pro may provide increased case limits and access to paid features offered through the Service.
Current pricing and plan features will be displayed on CaseArrange or during checkout before a purchase is completed.
2. Current Pro Pricing
CaseArrange currently offers the following Pro subscription options:
- Monthly Pro: $29 per month; and
- Annual Pro: $290 per year.
Applicable taxes may be added during checkout where required.
Pricing may change in the future. Any new pricing will be communicated or displayed as required before it applies to a purchase or renewal.
3. Automatic Renewal
Paid CaseArrange subscriptions automatically renew at the applicable billing interval unless they are cancelled before the next renewal.
By purchasing a recurring subscription, you authorize the applicable payment provider to charge the payment method associated with your subscription for recurring fees and applicable taxes until the subscription is cancelled.
4. Monthly Subscriptions
Monthly subscriptions are billed at the beginning of each monthly subscription period and renew approximately once each month unless cancelled.
5. Annual Subscriptions
Annual subscriptions are billed at the beginning of each annual subscription period and renew approximately once each year unless cancelled.
The annual plan may provide a lower effective monthly cost than paying the monthly subscription for twelve separate months.
6. Payment Processing
CaseArrange currently uses Lemon Squeezy as its merchant of record and payment provider for paid subscriptions.
Checkout, payment processing, applicable tax calculation, receipts, and certain billing administration may therefore be handled through Lemon Squeezy and its payment-processing partners.
CaseArrange does not directly store the full payment-card number submitted during the Lemon Squeezy checkout process.
7. Cancelling a Subscription
You may cancel a paid subscription at any time before its next renewal.
Cancellation ordinarily prevents the subscription from renewing for a new billing period.
Cancelling does not ordinarily result in immediate loss of paid access. Unless otherwise stated or required by law, your paid features remain available through the end of the billing period that has already been paid for.
8. What Happens After Cancellation
When the current paid billing period expires, your subscription may return to the CaseArrange Free plan.
Features and usage limits applicable to the Free plan will then apply.
Cancelling a paid subscription does not automatically delete your CaseArrange account.
9. Refund Policy
Except where required by applicable law or specifically approved, CaseArrange subscription payments are non-refundable once charged.
We generally do not provide refunds or account credits for:
- partially used monthly billing periods;
- partially used annual billing periods;
- unused subscription time;
- failure to cancel before a renewal;
- reduced usage of the Service; or
- changes in a user's need for the Service.
This policy does not limit any refund or cancellation right that cannot lawfully be waived under applicable law.
10. Billing Errors
If you believe you were charged incorrectly, charged more than once, billed after a valid cancellation, or otherwise experienced a billing error, contact us as soon as reasonably possible at:
Please include enough information for us to identify the relevant subscription or transaction, but do not send complete credit-card numbers by email.
11. Failed Payments
If a recurring payment cannot be successfully processed, access to paid features may eventually be restricted, suspended, or returned to the Free plan.
Payment providers may attempt to process a failed payment again or may contact you regarding payment information.
12. Subscription Status
Subscription status may include states such as active, past due, cancelled, or expired.
A subscription marked as cancelled may continue to provide paid access until the applicable paid period ends. Once the subscription expires, paid access may end and Free-plan limits may apply.
13. Upgrades, Downgrades, and Plan Changes
CaseArrange may make additional plans or plan-change options available in the future.
The timing and financial effect of an upgrade, downgrade, or other plan change will be shown or communicated where applicable.
14. Taxes
Prices displayed by CaseArrange may not include all taxes applicable to a particular transaction.
Taxes may be calculated, collected, and remitted by the merchant of record or payment provider where required.
15. Price Changes
CaseArrange may change subscription pricing from time to time.
Where required, affected customers will receive appropriate notice before revised recurring pricing applies to a future renewal.
16. No Long-Term Guarantee of Pricing
Unless expressly stated otherwise in writing, purchasing a CaseArrange subscription does not guarantee that the same subscription price will remain available indefinitely.
17. Closing an Account
Closing or ceasing to use a CaseArrange account does not necessarily cancel an active paid subscription.
Users should separately confirm that any recurring subscription has been cancelled when they no longer wish to be billed.
18. Changes to This Policy
We may update this Billing, Cancellation & Refund Policy as our plans, payment systems, or business practices evolve.
The "Last Updated" date at the top of this page will reflect the most recent revision.
Material changes affecting existing paid subscriptions will be handled in accordance with applicable law.
19. Contact
Questions about subscriptions, cancellation, billing, or refunds may be sent to:
CaseArrange
Email:
support@casearrange.com
Website:
casearrange.com
You may also review our Terms of Service, Privacy Policy, and Legal Disclaimer.